FAQ


Q1 : Where does my order ship from?
A1 : Orders processed at TCI America are typically shipped from Portland, Oregon but we also can ship directly to you from one of our international facilities.
Page Top
Q2 : Can I ship my order collect?
A2 : TCI America can either ship on your collect account or prepay and add to your invoice. If you require an exact amount prior to our releasing the shipment, please be sure to enter a note to that effect on your order.
Page Top
Q3 : Can I place an order from anywhere in the world?
A3 : Yes, TCI has offices world-wide. TCI America processes orders/inquiries for customers located in North, Central, and South America. Orders/inquiries from customers outside this area will be forwarded to the appropriate TCI office for processing.
Page Top
Q4 : I do not have an account with TCI America; Can I still place an on-line order (eStore)?
A4 : Your business or institution must have an established customer account with TCI America in order to use the on-line ordering system, eStore. If your business or institution does not have an established customer account with TCI America, please contact the Sales Department sales@tciamerica.com. You cannot establish an account for your business or institution on-line.
Page Top
Q5 : How to set up an eStore account?
A5 : Please submit Request eStore account form.
Page Top
Q6 : Can I obtain MSDS' for your products on-line?
A6 : Yes, however, you must have an eStore account to access our MSDS'. Request eStore account form.
Page Top
Q7 : What if I have a question about my order?
A7 : Please feel free to contact our Sales Department with any questions about your order via email (sales@tciamerica.com), phone (800-423-8616), or fax (888-520-1075). Please provide your name, account information and order number so that we can promptly address your needs.
Page Top
Q8 : What types of payment methods are available?
A8 : Credit/Procurement Cards (Visa, MasterCard, & American Express), Purchase Orders
Page Top